Process Optimization
“Workaholics aren’t heroes. They don’t save the day, they just use it up. The real hero is home because she figured out a faster way”
– Jason Fried
Business Process Management encompasses all activities aimed at improving the business processes of a company. Business processes are all the activities that keep an enterprise operational. This includes the processing of incoming applications, handling customer complaints, or ordering office supplies.
In everyday operations, inefficient steps often creep into these processes. These may include loops, redundancies, long wait times for documents, or simply unnecessary actions that made sense in the past and have thus been passed down. This leads to the well-known phrase, „We’ve always done it this way.“ To break these old patterns of thinking, it is worthwhile to re-evaluate the processes. Frequently, colleagues may not be aware of what lies behind the next interface.
This is where we come in. We assist in streamlining your processes across departments. This is done in parallel to daily operations and does not require additional resources from your teams.
Steps of Process Optimization: Process identification, process modeling, process analysis, process optimization, monitoring, and continuous improvement.
Is it suitable for my company?
First of all:
There are processes in every company. Process management is therefore recommended in any case, especially if you see potential in the efficiency of daily workflows.
The daily work routine is often unpredictable, and not every event can be planned. However, most activities can be structured. This is the „happy path.“
When people are asked how they accomplish a task, they often start discussing exceptions, which consume a significant portion of their time. This already highlights where the issues lie. Either a specific response needs to be obtained, which often takes longer than expected, a critical item is never in stock when it is needed, or simply a notification that does not come from the supplier.
The good news is that the quality of a process can be relatively easily measured. Through this assessment across the entire process chain, bottlenecks in the workflow become apparent. Once a problem has been identified, addressing it is generally achievable with minimal effort.