Frequently Asked Questions

What you want to know — answered honestly.

Not a sales document. Just answers to what people actually ask.

What does tolic mean?

T Trust— between people, as the foundation for collaboration
O Ownership— of processes and decisions, not just systems
L Leadership— that creates direction, not just control
I Insight— based on data that is actually used
C Change— that actually lands

This is what tolic as is built on.

Questions and answers
01

What is your actual product?

The product is not something you can touch. It is the invisible support within a complex organisational landscape.

It may be frameworks, guides, boundary objects, or whatever is necessary to help the organisation move forward. Depending on size, industry, maturity level, and social and technical infrastructure, the pain points can be in entirely different places.

The product is always tailored. Schema F doesn’t work in a differentiated market — the solution should be as unique as the client and their requirements.
02

Is it software you’re selling?

No — absolutely not.

The last thing an organisation usually needs is yet another piece of software added to the existing system landscape. “Software is eating the world” — that’s true. Almost no business operates without it anymore, whether you’re a dentist, a grocery store, a farm, or an industrial company.

The question is not whether you need more software. The question is whether you are making good enough use of your existing infrastructure — and where resources can be freed up.

03

What types of processes do you work with?

All of them. Core processes, management processes, and support processes.

In complex European economies — with dense regulatory environments, high export intensity, and large organisations — process management is not a side task. It is a discipline in its own right, with its own field of study.

We bring experience from precisely this — breaking down silos within organisations, reducing interfaces, and simplifying what has become unnecessarily complex over time.

The starting point is always the core processes — because that is where the organisation actually delivers value to its customers. But we see the full picture.
04

Is this about downsizing?

No.

It is about people doing work that is actually purposeful. An employee who is paid to carry out tasks of little value is unfavourable for everyone — job satisfaction drops, the sense of contributing something meaningful disappears, and you are left with the question: what have I actually spent the last few weeks on?

When people are actively involved in processes that create real value for the organisation, it stabilises employment — not the opposite.

This is a common misconception. The goal is not fewer people — it is the right people doing the right things.
05

Are you looking for mistakes we make — and will everything change now?

Partly — but not in the way you might think.

We look for flaws in the system, not flaws in individuals. Where do we have loops? Where do we have gaps? It is about respect for people, their working time, and their qualifications.

Many of us know workplaces at risk of bore-out — where one might be disappointed that their own potential never quite gets to flourish, because instead they spend their time following up on redundancies in workflows that exist because an outdated agreement says so — and because it has always been that way.

We value people and what they are capable of. Our work is about removing what stands in the way of them putting that to use.
06

What does it cost?

It depends on the size of the organisation and what the problem actually is. But in an initial meeting we can define the scope and provide an estimate.

A company with five employees understandably requires less groundwork than one with four hundred. The scope drives the price — not a standard rate card.

Our goal is for you to come away from the engagement satisfied — and to no longer need us for that particular matter. But we naturally appreciate it when you come back with new challenges.
07

What can you tell us about our company that we don’t already know?

Nothing. That’s the wonderful thing.

The implicit knowledge and professional expertise lies with you. What we bring is the experience and methods to surface this in business terms and adapt it to your organisational culture.

For that, we need your knowledge — you tell us what you do, you tell us where you want to go, and you tell us where you don’t want to go. And then we get to show you which methods have proven to work.

08

What’s the deal with digital twins?

The world is in motion — and so are we. We bring expertise in real estate economics, business economics, and geospatial knowledge. This is what we want to put to use for communities and the people we live, work, and act alongside — across Europe.

Our goal is to contribute to a more digitally manageable built environment — so that in the event of severe weather, construction projects, or other necessary interventions, we can assess the consequences as non-invasively as possible beforehand, and make maintenance, operations, and modernisation measures more plannable.

Ukraine is personal. That is also why it is professional — we contribute to the reconstruction of infrastructure, civilian buildings, and renaturation, wherever possible. Because when people are not at the centre, all data is worthless.

We want to understand what communities need. And contribute to delivering it.
09

What’s the actual difference between BIM, GIS and a digital twin?

They’re often blurred together, but they’re three different things.

BIM (Building Information Modeling) is a structured digital model of a building or facility — information about components, materials and systems.

GIS (Geographic Information System) maps and analyses spatial data at larger scale: terrain, infrastructure, land use.

A digital twin combines both, and links them to real-time data, so the model actually mirrors reality continuously — not just at the moment it was created.

What we work with today is the groundwork: field data, BIM workflow and spatial data management. Those are the building blocks a digital twin can one day be built on.
10

You’re a small company. How do we know you actually know what you’re doing?

Because it doesn’t come from theory. It comes from having actually been in it.

The background isn’t consulting — it’s operations. At a European energy group with over 2,000 employees, we led commercial operations across locations and carried out Business Process Reengineering as part of the group’s digital transformation. Not as an external advisor, but as part of the organisation that had to live with the result.

That gives a different kind of competence than a consultancy with no time spent inside operations: we know what organisations look like from the inside when things get stuck.

We see transformation as a leadership and organisational problem first — and a technology problem second.
11

Do you only work in Rogaland, or take on projects elsewhere too?

We’re based in Rogaland, but we work across Europe.

We’re a member of the New European Bauhaus and have contacts spanning networks from Stavanger to Brussels — Nordic Edge, Rebuild Ukraine, European professional communities in digitalisation and urban development. Organisations operating across regions and countries aren’t the exception for us — that’s the normal case.

We don’t take on engagements based on geography. We take them on based on whether we can actually contribute something.
12

What industry do you actually work in?

Probably the question we get asked most.

The honest answer is a bit unsatisfying: none in particular. A control point, a KPI, a customer record behaves the same whether it sits in energy, healthcare, or logistics. What changes is the vocabulary around it, not the underlying problem.

We didn’t specialise by industry. We specialised by the kind of failure — data that exists but isn’t trusted, decisions made without anyone checking what they’re actually based on. That happens everywhere data happens, which is everywhere.

So no, we’re not “the energy people” or “the infrastructure people.” We’re fairly narrow about what we’re good at — and that narrowness happens to travel across industries nobody would normally put in the same sentence.

Do you have other questions?

We are happy to answer — without obligation and without a sales pitch.

Get in touch

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