Process Management & Organisational Consulting — FAQ | tolic as

Frequently Asked Questions — tolic as
Frequently Asked Questions

What you want to know — answered honestly.

Not a sales document. Just answers to what people actually ask.

What does tolic mean?

T Trust — between people, as the foundation for collaboration
O Ownership — of processes and decisions, not just systems
L Leadership — that creates direction, not just control
I Insight — based on data that is actually used
C Change — that actually lands

This is what tolic as is built on.

Questions and answers
01

What is your actual product?

The product is not something you can touch. It is the invisible support within a complex organisational landscape.

It may be frameworks, guides, boundary objects, or whatever is necessary to help the organisation move forward. Depending on size, industry, maturity level, and social and technical infrastructure, the pain points can be in entirely different places.

The product is always tailored. Schema F doesn’t work in a differentiated market — the solution should be as unique as the client and their requirements.
02

Is it software you’re selling?

No — absolutely not.

The last thing an organisation usually needs is yet another piece of software added to the existing system landscape. “Software is eating the world” — that’s true. Almost no business operates without it anymore, whether you’re a dentist, a grocery store, a farm, or an industrial company.

The question is not whether you need more software. The question is whether you are making good enough use of your existing infrastructure — and where resources can be freed up.

03

What types of processes do you work with?

All of them. Core processes, management processes, and support processes.

It is in the nature of things that a country like Germany, with over 80 million inhabitants, as an industrial hub with large companies and high exports, must plan and use its resources in an entirely different way. The structural complexity is so great that process management and process optimisation is its own field of study.

We bring experience from precisely this — breaking down silos within organisations, reducing interfaces, and simplifying what has become unnecessarily complex over time.

The starting point is always the core processes — because that is where the organisation actually delivers value to its customers. But we see the full picture.
04

Is this about downsizing?

No.

It is about people doing work that is actually purposeful. An employee who is paid to carry out tasks of little value is unfavourable for everyone — job satisfaction drops, the sense of contributing something meaningful disappears, and you are left with the question: what have I actually spent the last few weeks on?

When people are actively involved in processes that create real value for the organisation, it stabilises employment — not the opposite.

This is a common misconception. The goal is not fewer people — it is the right people doing the right things.
05

Are you looking for mistakes we make — and will everything change now?

Partly — but not in the way you might think.

We look for flaws in the system, not flaws in individuals. Where do we have loops? Where do we have gaps? It is about respect for people, their working time, and their qualifications.

Many of us know workplaces at risk of bore-out — where one might be disappointed that their own potential never quite gets to flourish, because instead they spend their time following up on redundancies in workflows that exist because an outdated agreement says so — and because it has always been that way.

We value people and what they are capable of. Our work is about removing what stands in the way of them putting that to use.
06

What does it cost?

It depends on the size of the organisation and what the problem actually is. But in an initial meeting we can define the scope and provide an estimate.

A company with five employees understandably requires less groundwork than one with four hundred. The scope drives the price — not a standard rate card.

Our goal is for you to come away from the engagement satisfied — and to no longer need us for that particular matter. But we naturally appreciate it when you come back with new challenges.
07

What can you tell us about our company that we don’t already know?

Nothing. That’s the wonderful thing.

The implicit knowledge and professional expertise lies with you. What we bring is the experience and expertise to surface this in business terms and adapt it to your organisational culture.

For that, we need your knowledge — you tell us what you do, you tell us where you want to go, and you tell us where you don’t want to go. And then we get to show you which methods have proven to work.

08

What’s the deal with digital twins?

The world is in motion — and so are we. We bring expertise in real estate economics, business economics, and geospatial knowledge and experience. This is what we want to put to use for our communities and the people we live, work, and act alongside.

In Norway, our goal is to contribute to a more digitally manageable environment — so that in the event of severe weather, construction projects, or other necessary interventions in the built fabric, we can assess the consequences as non-invasively as possible beforehand, and make maintenance, operations, and modernisation measures more plannable.

In the Ukrainian context, this means that we want to contribute — on a medium- to long-term basis — to the reconstruction of infrastructure, civilian buildings, and renaturation, wherever possible.

Because when people are not at the centre, all data is worthless.

We want to understand what our area needs. And contribute to delivering it.

Do you have other questions?

We are happy to answer — without obligation and without a sales pitch.

Get in touch
Frequently Asked Questions — tolic as
Frequently Asked Questions

What you want to know — answered honestly.

Not a sales document. Just answers to what people actually ask.

What does tolic mean?

T Trust — between people, as the foundation for collaboration
O Ownership — of processes and decisions, not just systems
L Leadership — that creates direction, not just control
I Insight — based on data that is actually used
C Change — that actually lands

This is what tolic as is built on.

Questions and answers
01

What is your actual product?

The product is not something you can touch. It is the invisible support within a complex organisational landscape.

It may be frameworks, guides, boundary objects, or whatever is necessary to help the organisation move forward. Depending on size, industry, maturity level, and social and technical infrastructure, the pain points can be in entirely different places.

The product is always tailored. Schema F doesn’t work in a differentiated market — the solution should be as unique as the client and their requirements.
02

Is it software you’re selling?

No — absolutely not.

The last thing an organisation usually needs is yet another piece of software added to the existing system landscape. “Software is eating the world” — that’s true. Almost no business operates without it anymore, whether you’re a dentist, a grocery store, a farm, or an industrial company.

The question is not whether you need more software. The question is whether you are making good enough use of your existing infrastructure — and where resources can be freed up.

03

What types of processes do you work with?

All of them. Core processes, management processes, and support processes.

It is in the nature of things that a country like Germany, with over 80 million inhabitants, as an industrial hub with large companies and high exports, must plan and use its resources in an entirely different way. The structural complexity is so great that process management and process optimisation is its own field of study.

We bring experience from precisely this — breaking down silos within organisations, reducing interfaces, and simplifying what has become unnecessarily complex over time.

The starting point is always the core processes — because that is where the organisation actually delivers value to its customers. But we see the full picture.
04

Is this about downsizing?

No.

It is about people doing work that is actually purposeful. An employee who is paid to carry out tasks of little value is unfavourable for everyone — job satisfaction drops, the sense of contributing something meaningful disappears, and you are left with the question: what have I actually spent the last few weeks on?

When people are actively involved in processes that create real value for the organisation, it stabilises employment — not the opposite.

This is a common misconception. The goal is not fewer people — it is the right people doing the right things.
05

Are you looking for mistakes we make — and will everything change now?

Partly — but not in the way you might think.

We look for flaws in the system, not flaws in individuals. Where do we have loops? Where do we have gaps? It is about respect for people, their working time, and their qualifications.

Many of us know workplaces at risk of bore-out — where one might be disappointed that their own potential never quite gets to flourish, because instead they spend their time following up on redundancies in workflows that exist because an outdated agreement says so — and because it has always been that way.

We value people and what they are capable of. Our work is about removing what stands in the way of them putting that to use.
06

What does it cost?

It depends on the size of the organisation and what the problem actually is. But in an initial meeting we can define the scope and provide an estimate.

A company with five employees understandably requires less groundwork than one with four hundred. The scope drives the price — not a standard rate card.

Our goal is for you to come away from the engagement satisfied — and to no longer need us for that particular matter. But we naturally appreciate it when you come back with new challenges.
07

What can you tell us about our company that we don’t already know?

Nothing. That’s the wonderful thing.

The implicit knowledge and professional expertise lies with you. What we bring is the experience and expertise to surface this in business terms and adapt it to your organisational culture.

For that, we need your knowledge — you tell us what you do, you tell us where you want to go, and you tell us where you don’t want to go. And then we get to show you which methods have proven to work.

08

What’s the deal with digital twins?

The world is in motion — and so are we. We bring expertise in real estate economics, business economics, and geospatial knowledge and experience. This is what we want to put to use for our communities and the people we live, work, and act alongside.

In Norway, our goal is to contribute to a more digitally manageable environment — so that in the event of severe weather, construction projects, or other necessary interventions in the built fabric, we can assess the consequences as non-invasively as possible beforehand, and make maintenance, operations, and modernisation measures more plannable.

In the Ukrainian context, this means that we want to contribute — on a medium- to long-term basis — to the reconstruction of infrastructure, civilian buildings, and renaturation, wherever possible.

Because when people are not at the centre, all data is worthless.

We want to understand what our area needs. And contribute to delivering it.

Do you have other questions?

We are happy to answer — without obligation and without a sales pitch.

Get in touch
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